• Access and consultation of documentary resources needed for learning, teaching and researching
• Areas and equipment for individual or group work and training rooms
• Computers, infrastructure for use of laptops and equipment to facilitate watching videos and listening to audio resources.
• We attend to enquiries and provide information through the service Pregunt@
• Information dissemination through the website, guides and blogs
• Loan of documents and technological equipment
• We can obtain documents from libraries that are not at the UAB through the Interlibrary Loan service
• Training sessions to learn about the services, resources and facilities of the libraries and the best way to use them
• Selection and acquisition of documents for UAB libraries based on your requests
• Remote access to a wide collection of digital resources and online transactions (reservations, renewals) from the website www.uab.cat/bib
• Open access publication of scientific, educational and administrative productions from the university community

• Contribute to maintaining an appropriate work environment, to respect people and avoid any activity that causes discomfort to others
• Respect the terms and conditions of use of the library’s services, facilities, equipment and documents, and place the documents you have consulted on the trolleys and therefore keep the library organized
• Always take good care of your belongings
• Be responsible for the technological equipment or documents you have on loan and return them within the set deadlines
• Respect the rules of intellectual property on scanning and photocopying, and in the case of digital documents, respect the terms of use, distribution and reproduction
• Identify yourself with your UAB card when required, you must not lend it to others
• Check your e-mail and keep a look out for Library alerts

Require that the library fulfills all of its commitments, as well as to:

• Receive information on all the services that the library offers and how they work
• Receive advice and training in the use of information resources provided by the library
• Make suggestions or complaints, personally or on-line
• Have a guarantee of the confidentiality of your personal data
• Receive respectful treatment and efficient service from library staff

• UAB Library Service Rules
• Borrowing rules
• Laptop lending policy
• Inter-Library Loan
• In situ loan agreement

• We answer all queries about library services and resources in a personalized way either at the counter, by e-mail or by phone. At Pregunt@, we answer your queries within two working days

• We offer extensive opening hours

• We guarantee access to the basic bibliography facilitated by the academic staff

• We give monthly updates about new acquisitions on our website.

• We provide access to documents from libraries on other campuses (Bellaterra, Sabadell or hospital teaching units) on request.

• We offer introductory sessions on the use of the library and the use of tools and resources on specialized information

• We provide material requested through interlibrary loans from external libraries within an average of four days, from any Catalan University Library, and after an average of ten days from other libraries around the world

• We give notifications on programmed changes and news by means of posters and/or on the website, at least five days in advance.

• We keep our website updated

• We give daily notifications, via e-mail, on requested documents that we've received

• We welcome your proposals on purchases

• We answer all suggestions or complaints that you make either at the counter, by e-mail or by phone.

• We regularly organize exhibitions to show special library collections

• We provide well-equipped areas for individual or group work

• We offer adapted tools and space work for users with special needs.

• We provide a constantly updated computer equipment following UAB Computing Service criteria

• We offer 75% of our holdings available for lending.

• We guarantee a permanent availability of computer servers, and the resolution of 80% of incidences within 48 hours.

• We offer a platform for digital publishing for scientific, educational and administrative production.

• We measure and assess your perception regarding the services offered

Make your queries, suggestions, complaints or compliments through Pregunt@ www.uab.cat/libraries/pregunta or directly to UAB Digueu www.uab.es/uab-digueu

Participate in the library user committees

Answer the periodic user surveys

Participate in the libraries assessment processes as  members of working groups

Servei de Biblioteques de la UAB
Tel. 93 581 10 15

s.biblioteques@uab.cat

www.uab.cat/bib